100% Satisfaction or Your Money Back Guarantee
We guarantee your satisfaction with our products
Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To complete your return, we require a receipt and purchase code or license, and customer must provide a reason or justification for requesting a full refund or exchange.
The customer fully has the right to request this policy if there is a legitimate reasons. If you are not sure if you’re due a refund for this policy, please contact us and we will discuss this with you.
Overview
Once you have filled out the refund form, we will check your application for completeness and review your reasons, we will send you an email to notify you that we have received your application. We will also notify you of approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within max. 7 days.
refund application
Easy steps for submitting a refund by providing
refund criteria
- The purchased product (theme) doesn’t work / error
- The results of the upgrade plan service/project work are not per the agreement
exchange criteria
- Customer made a mistake selecting product variables, and will be exchanged at the same price
- Customers can apply for an exchange with good reasons, and if there is a price difference it will be agreed upon later
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@ashvisual.com
